Can not see data relating to Structure-plugin after a backup restore to new server.

Due to a server crash, we have had to install a new Jira server and restore users and data from old to new server.
This seems to have been successfull in most cases BUT we can not see data for "Structure-plugin". We have just noticed that the old server was running a evaluation license for structure-plugin. This evaluation version had expired when the old server crashed.
We have tried to enable the "structure-plugin" with an evaluation license (until we can order a full license) for the new server, but are still not able to see data related to "Structure-plugin."

Can you please advice us what we should do?

1 answer

1 votes

Do you have the backup of the old JIRA's home directory? Structure data is kept separately, and the usual JIRA export does not include Structure data.

If you have access to the old JIRA's home directory, you can copy "structure" sub-directory from there to the new JIRA and structure data will be there. Make sure you disable/uninstall Structure while making the transfer.

More information in the docs - https://wiki.almworks.com/x/NABg and https://wiki.almworks.com/x/OgBg

Hope this helps!
Igor

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,950 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot