Can i restore original JIRA KEY after migration to company managed project?

[Jaz Wakelin]

We did a migration for one of my projects that was on team-managed-project to company-managed-project to have better reporting options for weekly updates.

There were over 1000 issues that moved over and when they moved to the new project the Key changed for every ticket i.e ABD-123 became ABC-456 and the order of the tickets is all messed up.

I am really hoping someone can help as the change in KEY means the link to Git doesn't work anymore. Is there a way to find out what the original key was for each ticket? When i click on history next to comments, I see the ticket key before and the ticket key after but that is not the correct original key.

If I can find out what the original key was then I could hopefully restore it and the connection to Git but really open to any suggestion under the sun to fix. I don't mind if it has to be a one by one change if bulk edit is not possible.. 

Thank you in advance :)

[Ste Wright · Accepted solution]

Hi @Jaz Wakelin 

You can't reverse a change in the key unfortunately - once you've moved issues from one Project to another, that key has been used and is part of its history.

I've never tried this, but you could try:

• Deleting the Team-managed Project (including from Trash), to make the key available again
• Creating a new Company-managed Project
• Moving issues one at a time into the "new" Project, based on their previous key - so you can guarantee they move in in the correct order, starting from ABD-1

...but I'd test this in a Sandbox first, and no guarantee it would actually work, even with the significant manual effort.

Ste

[Sebastian Krzewiński · Accepted solution]

Hi @Jaz Wakelin 

Did you try to map issue key in your import? This should help but as I know this can be done by jira admin.

[Jaz Wakelin]

Thanks for your suggestions!