Is it possible for customers to self-register rather than have to be invited? Or at least be able to create a link that people can self-register using the link?
JIRA Service Desk 2.0 has the ability to allow customers to sign up and create accounts without requiring your entire JIRA instance to be set to Public mode. Please check the articles below.
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You're most welcome, Alexander. Incidentally, I came across this recent knowledge base article discussing self-sign issues in instances using external user management such as LDAP. Please review if applicable. https://confluence.atlassian.com/pages/viewpage.action?pageId=677085280
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If the instance is marked as Public people can sign up and get an ID
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Isn't service desk just and add-on to JIRA like the agile component?
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So what you are saying is, if I want customers to be able to register themselves for the service desk only, I have to make the entire system wide open?
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I would think so. I haven't used the service desk add on, but we had our instance public so people could self register. Then the project leads put them in roles. That was inside a our network so there was no access from the internet so no chance of a robot going crazy and creating a ton of IDs.
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