You're most welcome, Alexander. Incidentally, I came across this recent knowledge base article discussing self-sign issues in instances using external user management such as LDAP. Please review if applicable. https://confluence.atlassian.com/pages/viewpage.action?pageId=677085280
I would think so. I haven't used the service desk add on, but we had our instance public so people could self register. Then the project leads put them in roles. That was inside a our network so there was no access from the internet so no chance of a robot going crazy and creating a ton of IDs.
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