I am trying to automate a service desk ticket to be automatically assigned to an agent based on the criteria below however, my automation is not triggering.The HELP Category is a hidden field that is automatically set to rostering once a reporter submits a ticket.
issuetype = "Help Desk Request" and HELP category= Rostering AND School in (cascadeOption("Connecticut"), cascadeOption("Washington D.C."), cascadeOption("Georgia"), cascadeOption("New Jersey"), cascadeOption("New York"), cascadeOption("Pennsylvania"))
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs