I have a scenario where there are 5 agents who communicate with customers, but I also have 10 additional agents to contribute to resolving customer issues. Is it possible to configure issue screens so the contributor agents cannot see the 'respond to customer' tab in a ticket and can only write internal comments? And in the same vein, can the 5 agents mentioned above view both 'internal comment' and 'respond to customer' tabs?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
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