Can a user change it's non verified domain account email to a verified domain email?

[Filipe Dias]

If a user has an account with an email not belonging to a verified domain and wants to change the email that belongs to a verified domain can he do it? Will there be any problems?

Thank you.

[Jack Brickey · Accepted solution]

If I understand your goal, yes they can go to id.Atlassian.com to change their email.

[Filipe Dias]

Yes.

I need to change my domain to verified domain and set managed accounts. But I have lots of users that are first created with an external email and then, some time in the future are assigned a company account and email and then have to change their atlassian account's email to he new one, which will be verified.

Thank you very much for your hepl.

Regards

[Filipe Dias]

Hello @Jack Brickey 

Well, I assumed the other way around wouldn't be a problem, I mean, change an account's email that is verified to another email outside the domain, but I just found out it's not possible. I need do do this because I need to change this account (email B-Verified) to a 3rd email so I can change the user's email from the current (email A-also verified) email to a new one (email B-verified) but I can't because the user already has by mistake created the account with the new email (Email B). How can I solve this?

Thank you a lot.

[Jack Brickey]

TBH, I have never run into this so unsure. I wonder if creating a new user wouldn’t be better?

[Filipe Dias]

Hello.

No, because I need to maintain all the history from the current account, I don't want to use the new one. Just want to change the current email.

[Jack Brickey]

Contact Atlassian Support.