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Can a test environment be created by cloning VM?

I have a production environment of Jira Service Desk in a virtual machine. I would like to make a test environment.

Can I just clone my production VM and then make relevant settings changes in the new test VM?

1. Does my license allow for a production environment and test environment at the same time?

2. Which settings would need to be changed on the test VM to ensure there were no conflicts?

2 answers

0 votes
DPK_J Community Leader Aug 17, 2019

You can create test environment using mentioned process. Some points you need to consider are,

  • Replicating DB, and setting DB configuration in test environment to use replicated DB (it won't be essential if your DB is also inside same VM)
  • Replicating Home similar to DB
  • Using Atlassian Developer License inside test environment. You can ask Atlassian for Developer licenses for creating test/developer/staging environments similar to production.
  • Disabling notification and emails in test environment, so real user won't receive test environment notifications


You can follow/read this guide for more information,

What does "replicate home" mean? Wouldn't everything be 100% already identical since I am cloning the VM?

DPK_J Community Leader Aug 17, 2019

Yes, if your home directory is inside VM.

But some users like me prefer mounting separate shared volume (like EBS on AWS) for home directory. This way we don't have to move data from home directory if we decide to switch/upgrade machines. Also, it will make switch to Data Center offering in future much easier.

But this is completely a personal preference.

Yeah, my instance is 100% self contained.

So, I would need to change:

  • Base URL
  • Test license

Is that pretty much it?

DPK_J Community Leader Aug 18, 2019


And email/notification settings if it is configured.

Good thinking. Didn't think of that.

0 votes

Hello @Jason_Freeman I am a product manager in Atlassian.  Would you be willing to have a phone conversation about your requirements for test environments?   If you are please send me an email at: Fselvas at Atlassian dot Com to coordinate a time and day that is convenient for you.  Thank you in advance 

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