I want to know if Jira can send a notification to the assignee of a ticket (aka story) if the ticket has not been changed in 7 days.
This would be intended to act as a reminder to workers who are required to perform at least one activity on each ticket at least once per week.
I USE THE CLOUD VERSION
Hi @edwardcorreia78,
Welcome to Atlassian Community!
Yes, that is possible with automation. All you have to do is create a scheduled automation that looks for issues that haven't been updated in the past 7 days and then either add a comment on it or sends an email. Here is an example from the template for JSM:
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
If using script runner plugin.
Use Escalation Service and notification can be done readily.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi, @edwardcorreia78. Welcome to the community 👋
It would be better for you and us if we knew if you were on Jira cloud or Data Center (to make sure you get the correct answer).
But in either case, you will want to learn about Jira Automation. I can't supply the correct link to the right version of the doc. not knowing about the platform, but I am sure you'll find it now that you know what to look for.
Good luck,
-dave
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks Dave. I am using the cloud version (it has a URL that begins with http).
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.