Can Jira notify assignee if ticket has not changed in 7 days?

edwardcorreia78 May 9, 2024

I want to know if Jira can send a notification to the assignee of a ticket (aka story) if the ticket has not been changed in 7 days. 

This would be intended to act as a reminder to workers who are required to perform at least one activity on each ticket at least once per week. 

I USE THE CLOUD VERSION

4 answers

1 accepted

5 votes
Answer accepted
Mikael Sandberg
Community Leader
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May 9, 2024

Hi @edwardcorreia78,

Welcome to Atlassian Community!

Yes, that is possible with automation. All you have to do is create a scheduled automation that looks for issues that haven't been updated in the past 7 days and then either add a comment on it or sends an email. Here is an example from the template for JSM:

Screenshot 2024-05-09 at 12.55.16 PM.png 

edwardcorreia78 May 9, 2024

Thanks Mikael. I will try that! 

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1 vote
ArulAnthonySebastian Nadar May 10, 2024

If using script runner plugin. 

Use Escalation Service and notification can be done readily.

1 vote
Dave Rosenlund
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 9, 2024

Hi, @edwardcorreia78.  Welcome to the community  👋

It would be better for you and us if we knew if you were on Jira cloud or Data Center (to make sure you get the correct answer).

But in either case, you will want to learn about Jira Automation. I can't supply the correct link to the right version of the doc. not knowing about the platform, but I am sure you'll find it now that you know what to look for.

Good luck,

-dave

edwardcorreia78 May 9, 2024

Thanks Dave. I am using the cloud version (it has a URL that begins with http).

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0 votes
Victor - Modus Create May 28, 2024

Hi @edwardcorreia78  ,

Based on my experience, you can achieve your goal using Notification Assistant for Jira Cloud.

https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

It allows you to configure notification specific to dates and JQL filters, for example.

Hope it helps.
Cheers,
Victor

Bill Sheboy
Rising Star
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May 28, 2024

Hi @Victor - Modus Create 

What is your relationship to the vendor of this product you are recommending?

You have posted to several threads in the last hour, essentially recommending this same product, only stating "based on my experience...".

As a reminder...when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording. For more information about this, please see:

Atlassian Community online guidelines | Marketplace + Solution Partners | App Central

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Atlassian-Community-online-guidelines-for-Marketplace-and/ba-p/689723

Kind regards,
Bill

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