Can Jira Service Desk reset LDAP password?

We have a lot of consultants and external customers that can't reset their password unless they are on campus or use another external tool. We would like to do consolidate this function to JSD so that we have a one stop shop. 

So 2 questions: 

1. Can Jira Service Desk change the password for Microsoft Active Directory? 

2. Can Jira Service Desk unlock accounts from admin side? 

Any help or direction is greatly appreciated.

 

1 answer

0 vote

Hi Greg,

JIRA can modify accounts in AD if it is setup as a Read/Write connector:

LDAP users, groups and memberships are retrieved from your directory server. When you modify a user, group or membership via the application administration screens, the changes will be applied directly to your LDAP directory server. Please ensure that the LDAP user specified for the application has modification permissions on your LDAP directory server.

In regards to unlocking accounts, you would need to use an add-on such as Active Directory Attributes Sync 2 for that operation.

Cheers,

Branden

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

702 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you