Can I, as a site-admin, reopen a resolved ticket?

[salpadoru]

We don't need this in our workflow, but to test a post-function operation, we moved some tickets to "Done" which chnaged the Resolution to Fixed. Is there any way to undo this?

[Tim Patrick · Accepted solution]

short answer...yes

the only way you can do this is to add this into your workflow, but you should be able to set it that only site-admin can perform this function.

if you add a transition of reopen from "fixed" to "in progress", you can set a condition on the tramsition set by permissions so only certain users can perform it.

hope this helps.

[salpadoru]

Thanks Tim! This helps. 

[Tim Patrick]

did that solve it for you?

this is the first answer ive ever given on here so pleased it helped :)

[salpadoru]

It certainly did. I modified the workflow to allow administrators to reopen the tickets. 

Thanks!