We use a JIRA Agile Kanban board for our project and we have a column name "Queue (Waiting for Customer)". This column has a relatively high WiP limit since a lot of support tickets that are waiting for a customer response are collected there. This leads to the board being relatively cluttered in this column while the others have low limits.
Is there a way (maybe even a plugin) to collapse the issues of this particular column? Even though we don't have much influence on how many issues are in this column we would still like to easily see how many issues there are (but not the issues themselves).
Why dont you consider using a quick filter which excludes the data in that column (i.e. you set it as status !=Waiting for customer)
This way your kanban board will not get cluttered and you can of course get to see the entire cluttered board just by unclicking the Quick filter.
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