CSV import not accepting date

When trying to import issues with CSV I'm am receiving the error:

Issue can't be created due to the error/s [ You did not enter a valid date. Please enter the date in the format "d/MMM/yy", eg. "5/Jan/15" ]

I created the CSV file manually in a text editor to test this feature so I'm certain the date format is correct and matches the format specified in the second page of the importer. I've also reviewed Atlassian's documentation, various posts on this forum and compared the import format to that in "Look and Feel" and found them to be the same.

Any help or suggestions not covered elsewhere would be appreciated!

3 answers

1 accepted

1 vote
Accepted answer

Hi there, 

I've tried with the following configuration and the date problem seems to be gone.

Task A,Task A,Component,uesr.name,03/Jan/15 1:31 PM,Name

The date format used is the CSV importer default ('dd/MMM/yy h:mm a').

Wanna give that a try and let us know if it worked? smile


Unfortunately not; the error seems to always specify the format "d/MMM/yy" regardless of the format specified in the importer (or given in the data) It's on hosted version 6.4-OD-12-026 if that helps

Are you trying to use the Cog Icon>> System >> External System Import >> CSV? If not, could you try using this one? :)

Works perfectly from there, just not from Issues dropdown > Import Issues from CSV. Thanks!

Hi there, could you please post here the header and a row of example of this file? :)

Data example: Summary,Description,Component,Assignee,Due,Client Task A,Task A,Component Name,user.name,5/Jan/15,Client Name Thanks!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,103 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you