CSV Import - Attachment URL Not Importing Edited

I have run several CSV imports with success. I added an attachment column and mapped it using an https:// link to an item in our Google Drive account. It imported but came across as "Open" or edit with no attachment. Any ideas?

 

Thanks so much!

 

2 answers

1 accepted

Hi Sarah,

The attachments might be password protected, hence JIRA can't access them. Are you using Server or Cloud?

Cloud. 

I assumed that since I created the test ticket for myself and didn't log out, I should be able to click on an attachment link I created since I don't need to "log in" to be directed to the url. 

I meant on the Google Drive side.

Can you see the attachments on your browser using the URL and not logging in?

I see. So if I open a new browser, not logged in to Google, then no I cannot see it. It takes me to the google log in screen.

That won't work then. You can download them locally and update your attachment links as so. Either in the current directory

file://file.jpeg

or a path

file:///folder/file.jpeg


https://confluence.atlassian.com/cloudkb/importing-attachments-into-jira-cloud-using-csv-691011888.html

 

Bummer! Ok thanks so much for your help!

@Edwin Kyalangalilwa [Mumo Systems]

I am facing the same issue, Could you please help me how could I update the file/ attachment Link to the path: file://file.jpeg?? 

I am not clear to what can be done so I could have a successful Imports with Attachments. Please Advice!!

I am facing the same issue, Could you please help me how could I update the file/ attachment Link to the path: file://file.jpeg??

Tried by uploading the files through Google Drive and by the below process.. Both are throwing the same error:

  1. Attached all the Attachments into a test issue in Jira
  2. Copied the URL's of attachments
  3. Pasted the URLS in the Attachment Column in my CSV File 
  4. Imported them through CSV importer

 

 

Hi Sravan,

This process is not possible when importing from Google Drive. You'll have to get the files to your local computer and then you can use the file://file.jpeg.

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