Go to Settings > Workflows in your project and see if it is using the correct workflow
If it is not the right workflow you need to modify the workflow scheme. Take a look at https://confluence.atlassian.com/adminjiracloud/managing-your-workflows-776636587.html
I like this page, Project screens, schemes and fields because it gives you a good overview how it all fits together when it comes to schemes and things.
That's not quite the right explanation. Transitions are NOT Status.
The names of status and the names of transitions are totally separate things. Most of the project templates create workflows where they name a transition after the target status at the end of the transition.
The button for a transition draws its name from the name of the transition.
When you rename a status, that has nothing to do with the transition.
You had been changing the names of status, but not the transitions. When you went into the text view, it becomes more obvious that you had not renamed the transitions, so then you made the second set of updates you needed. (The diagram does show the names and allows you to change them, but it is less obvious)
I could be quite smug and say that I have never made this mistake. I would be right in that I have not.
But my Atlassian experience started years before we had a graphical editor for workflows, and more years before Atlassian started automatically creating workflows with "transition name = target status".
I don't think I have any right to be smug when I learned Jira at a time when it separated them out to a point where you really could not get muddled.
So I had no idea how much those two changes obfuscated it until I realised I had had to explain it for the fourth or fifth time. It is VERY unclear now.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot