Using the cloud version of JIRA Service Desk and the buttons on the ticket screen dont seem to match anything i have setup. I have a button that says "Respond to Support" and i cant find this description anywhere in the workflow.
Thanks in Advance
Service Desk shields the end users (customers) from the details of the workflow, and although the experience the customer sees is directly related to workflow, it's not configured in the same place.
Have a look at the service desk settings to see how the customer-ui is mapped on to the workflow.
sorry am not sure if i have explained myself correctly. This isnt anything to do with what the custoer is seeing. This is the actual support desk end when going into a ticket. The names on the buttons dont match what i have added into the workflow. I want to make sure that the buttons reflect what the action is, as the example above one of the buttons says "Respond to Support", this should actually be "With Support" but cant find where to change this.
if i am readin this correctly, its that the buttons at the top of the screen for transitions are different to what you think you have put in.
the name of the buttons is run by the transition and not the status. go into the workflow, click on the relevant transition, then click on edit.
for instance, if the transition changes the status to closed, click onto the transition to this statyus and then click on edit. you can then change the name of this transition which changes the name of the button.
hope this answers your question.
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