Bulk Assign is missing

[mvascovitz]

Hello,

I am an admin but JIRA is not allowing me to bulk assign stories to a user.  I could do this action last week, and I can manually assign them, but I cannot bulk assign.  Is anyone else having this issue?

Regards,

Michael

[Deleted user · Accepted solution]

same here. I can change everything else but the assignee. PLEASE FIX. ASAP

[mvascovitz]

We had to follow up with Atlassian support directly.

[mvascovitz]

Hello All,

To get this resolved Atlassian had to manually performed an update to our database.  If you encounter this issue please contact your support contact.

[Markus]

Hello,

Could you confirm that you have the two permissions listed below. These are required in order to perform a bulk change.

"Required permissions - To perform a bulk operation, you'll need the appropriate project-specific permission and the global Bulk Change permission. For example, you would need to have both the Move Issue and Bulk Change permissions to perform the Bulk Move operation." - https://confluence.atlassian.com/jiracoreserver073/editing-multiple-issues-at-the-same-time-861257342.html

Cheers,

Mark

[mvascovitz]

Hello Markus,

I can bulk change everything else except the assignee.  I could do that two weeks ago but the box to enter the assignee is missing per my screen shots.  Have you experienced this before? 

[Warren]

Hi @mvascovitz 

Given that you were able to do this but now can't, try with a query which returns only a few issues, to see if that works for you. My thought is that your query may be returning an issue that you don't have access to (say from a different project), then bulk change won't let you do it. 

At what point is it going wrong? Once you've selected all the issues? Or before that?

[mvascovitz]

Hi @Warren 

Once I have selected all the issues, the box that would allow me to enter a users name in the "assignee" is missing.  In the image I included you can see I can select "Change Assignee" but the cell that allows the user to enter a users name is missing.

[mvascovitz]

[Warren]

Hi @mvascovitz 

I'm a site Admin for our cloud Jira and I also don't have the option to select a user - the only thing I can do is to bulk assign to "unassigned" - I've never wanted / needed to do this before, so not sure about it