Bug about closing issues?

Hi there,

Sometimes, random users in random groups and also myself als an admin sometimes, can't close issues. It's completely unfindable what's wrong with it: the groups are ok, the permissions are ok, the workflow is the satndard one.... it just happens random. 

I've read all the other questions about this subjec,t so I'm beginning to wonder if maybe there's some bug in Closing issues? Has anybody more info?

Thank you

3 answers

1 accepted

This widget could not be displayed.

Could it be that there is a condition in your workflow "only Reporter" can close this issue, that could explain it. So the permission "close issue" is overwritten and sometime even if you have that permission you don't met that condition.

This widget could not be displayed.

Vera

Could you please confirm what the permission helper says about an issue that you're not able to close it?

https://confluence.atlassian.com/display/JIRA/JIRA+Admin+Helper#JIRAAdminHelper-PermissionHelper

If the permission is fine according to the helper, we might need to edit the workflow transition to close an issue and make sure there is no restriction in there as mentioned by Udo above.

This widget could not be displayed.

I'm using the classic default workflow, so I thought everything would be ok. But I did check the conditions (thanks for the tip Udo!) because I've set the permissions to my own settings. And I guess I have my problem there:

From Open, in Progress and Reopened, the condition is: "All of the following conditions" and it has:

  • Only users with Resolve issues permission can execute this transition 
  • Only users with Close issues permission can execute this transition

When I have a look at the permissions, the groups that can Resolve is different and more limited than the groups than can Close an issue. And there are users which aren't in that Resolved-group.

So my conclusion is, that there's my problem. 

I'm going to change the condition or the groups and it should work out fine I think.

If not: I'll try the PermissionHelper.

Guess you're both right smile

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

55 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you