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Broken images after JIRA update

Hi,

I recently updated JIRA to version 8.15. I noticed some of the images in our existing tickets are broken. The issue would look something like:

ServiceDesk1.png

The red circle indicates where the image should be. When this icon is clicked, the following appears:

ServiceDesk2.png

I was wondering how do I recover the images for previous tickets?

Jason

 

1 answer

1 accepted

0 votes
Answer accepted
Pramodh Community Leader Feb 10, 2021

Hi @Jason Yeung 

Please check whether these files are present in the folder jira/atlassian-jira/WEB-INF/classes/com/atlassian/jira/web/servlet

ViewThumbnailServlet.class

AbstractViewFileServlet.class

ViewAttachmentServlet.class

If not present add it from the previous backup copying each files to the location I have specified.

Please let me know if it solved the issue.

Thanks,
Pramodh

Pramodh Community Leader Feb 10, 2021

Please let me know if I have to share the files which are to be added

@Pramodh ,

Thanks for your help.

I added the class files, restarted JIRA service and it worked properly. The files were from a different thread that you and I corresponded with:

https://community.atlassian.com/t5/Jira-Service-Management/Can-t-view-attachments-after-updating-to-JIRA-Service-Management/qaq-p/1605999

Sincerely,

Jason

Like Pramodh likes this

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DEPLOYMENT TYPE
SERVER
VERSION
8.15
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