You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.
View groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
Hi,
I recently updated JIRA to version 8.15. I noticed some of the images in our existing tickets are broken. The issue would look something like:
The red circle indicates where the image should be. When this icon is clicked, the following appears:
I was wondering how do I recover the images for previous tickets?
Jason
Hi @Jason Yeung
Please check whether these files are present in the folder jira/atlassian-jira/WEB-INF/classes/com/atlassian/jira/web/servlet
ViewThumbnailServlet.class
AbstractViewFileServlet.class
ViewAttachmentServlet.class
If not present add it from the previous backup copying each files to the location I have specified.
Please let me know if it solved the issue.
Thanks,
Pramodh
Please let me know if I have to share the files which are to be added
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Pramodh ,
Thanks for your help.
I added the class files, restarted JIRA service and it worked properly. The files were from a different thread that you and I corresponded with:
Sincerely,
Jason
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.