Best way to integrate Jira Software Project (Development) with Jira Service Desk

[Rezart Mecaj]

Hi all,

we need to create a Service Desk for our development project.

Actually we have an IT Development Software project and we want to integrate with Jira Service Desk.

Which is the best way to do it?

We have to change the type from "Software" to "Service desk"?
If do it what happens in software project?

Thank you

[Angélica Luz]

Hi Rezart,

I've checked that you opened a ticket with our support related to the same question and some documentation was already sent to you.

We have to change the type from "Software" to "Service desk"?
If do it what happens in software project?

No, you don't need and should not change the project type. If you change your current SW project to SD, you will lose access to boards, for example, because JSD doesn't have this feature.

Please, check the links that were sent on the ticket and let us know if there is something else we can help.

Regards,
Angélica

[Henrique Bittencourt]

Hi Rezart!

I found a community thread with several comments that might help you achieve this "integration".

Please take a look:

• Linking service desk with JIRA projects
• Collaborate with other Jira teams on Jira Service Desk issues

Hope this helps!

Best Regards.