Currently we're using script runner to update some custom fields (configured as text (read only)) to track the number of transitions. But unfortunately we don't want to distract the users on the screen with these values. It's more an internal thing which should be accessible only to a few people.
Currently I don't see any other approach than having these custom fields on the screens. Otherwise we are unable to edit the fields during transitions.
I guess we are not the first ones running into to issue so my question is: is there a better way to store issue related values internally?
Are you Cloud or Server?
I ask because Server scripts should let you set fields that are not on screen (and do scripted fields which also don't have to appear on screen, and could do the calculation based on the history instead of updates)
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs