on my test-installation of JIRA the base URL ist not working. I installed JIRA with the wizard on an ubuntu server 14.04.01 with MySQL 5.5 and everything seems to work properly except the base url, I can only access JIRA via browser when I use the IP-address. I entered
as base url in the systems settings. To make sure that it's not a dns issue I pinged servername.mydomain.de and it is working fine.
On the server "cat /etc/hostname" returns the servername and /etc/hosts seems to be okay too.
I used Hercules to check the log-files, the result is:
"Hercules didn't find any known problems in the following log file:
Can someone help me please? I have no idea what I can do to make access via base-url work. Is there anything else I need to check?
It still might be a DNS or maybe a firewall issue.
I would like to check a few more things if you don’t mind.
1 - What is the output of hostname -f on JIRA Server? It should returns servername.mydomain.de. If not, something is wrong.
2 - If your hosts is OK on JIRA server, you should be able to login by the FQDN. So, could you try to access JIRA using a command line browser on this server? You can try it using w3m, lynx or another one.
3 - Can you confirm if do you have some firewall or apparmor blocking the access? You can check it with the following links:
4 - The last test should be you try to reboot this server (if it’s possible) and re-check the network configuration (IP, DNS, firewall and apparmor).
If you are able to access JIRA by the URL from JIRA server but not from your workstation, it might be a proxy issue or a DNS issue, since the DNS from your workstation ant the JIRA aren’t the same.
thanks a lot for your reply. It turned out that the dns-record was'nt correct (typo in ip-address, d'oh!)
hostname -f returned only the servername so I corrected the server configuration, now it returns servername.mydomain.de - result: the base url is working
Thank you very much
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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