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Backlog Does Not Appear on Scrum Board


We have a board which is a Scrum board:

  Screen Shot 2015-03-22 at 5.18.51 PM.png

Previously we used to be able to plan sprints by ordering issues in the backlog and then switch to "work" mode to after starting the sprint. The screen is now different and only shows "Reports", "Issues" and "Test Sessions":

Screen Shot 2015-03-22 at 5.13.47 PM.png


While it used to look more like this:

Screen Shot 2015-03-22 at 5.14.00 PM.png


I enabled time tracking would this change the board type? Our hosted cloud instance reports its version to be JIRA v6.4-OD-15-055.


What could cause this change in view?


Thank you.

2 answers

1 accepted

0 votes
Answer accepted

Hi Guys,

We are having several customers experiencing this issue.

In order to fix it, there's a need to restart JIRA Agile plugin, which means to Disable and Enable the plugin again.

So, please try the above mentioned (you won't lose any data nor break anything) and let us know if it helped to solve.


As a note, if you can't solve it on your own, then please raise a ticket at Atlassian Support.

This system plugin is not modifiable -- it cannot be disabled.

This just happened to me too. I ended my current Sprint and noticed that I couldn't create a new Sprint because the Backlog is missing from the navigation. Atlassian, please help!

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