Backlog Does Not Appear on Scrum Board

Hello,

We have a board which is a Scrum board:

  Screen Shot 2015-03-22 at 5.18.51 PM.png

Previously we used to be able to plan sprints by ordering issues in the backlog and then switch to "work" mode to after starting the sprint. The screen is now different and only shows "Reports", "Issues" and "Test Sessions":

Screen Shot 2015-03-22 at 5.13.47 PM.png

 

While it used to look more like this:

Screen Shot 2015-03-22 at 5.14.00 PM.png

 

I enabled time tracking would this change the board type? Our hosted cloud instance reports its version to be JIRA v6.4-OD-15-055.

 

What could cause this change in view?

 

Thank you.

2 answers

1 accepted

Accepted Answer
0 votes

Hi Guys,

We are having several customers experiencing this issue.

In order to fix it, there's a need to restart JIRA Agile plugin, which means to Disable and Enable the plugin again.

So, please try the above mentioned (you won't lose any data nor break anything) and let us know if it helped to solve.

Thanks! 

As a note, if you can't solve it on your own, then please raise a ticket at Atlassian Support.

This just happened to me too. I ended my current Sprint and noticed that I couldn't create a new Sprint because the Backlog is missing from the navigation. Atlassian, please help!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

442 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you