Hello friends, how are you?
I wonder if it is possible to create an automation that when a ticket is commented, the message goes directly to the slack of the user who opened the ticket.
I can send the message to a slack channel, but I would like to send it only to the users who open the tickets.
According to this suggestion, that appears to be difficult currently as you would need the user's Slack ID in the message: https://jira.atlassian.com/browse/JRACLOUD-74092
The noted work-around is to store the Slack ID with the Jira user as entity properties, and then use that value.
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