Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation with Slack

Hello friends, how are you?
I wonder if it is possible to create an automation that when a ticket is commented, the message goes directly to the slack of the user who opened the ticket.

I can send the message to a slack channel, but I would like to send it only to the users who open the tickets.

2 answers

2 accepted

1 vote
Answer accepted

Hi @Rodrigo Xavier 

According to this suggestion, that appears to be difficult currently as you would need the user's Slack ID in the message:

The noted work-around is to store the Slack ID with the Jira user as entity properties, and then use that value.

Best regards,


Hi @Bill Sheboy . Thanks for the feedback.
I see, to send messages to the users you would have to insert the slack ID in every call.
The thing is a little bit more complicated. But I think @Carlos Garcia Navarro tip can help, we can use Halp to do this integration.
Thanks very much friend.

1 vote
Answer accepted

Hi @Rodrigo Xavier ,

This may be more than what you need, but I recommend you to check Halp. It's a very cool (Atlassian) tool that allos to integrate Slack with Jira (and even Confluence, if you have a knowledge base there):

Olá @Carlos Garcia Navarro muito obrigado pelo retorno.
Nós temos o Halp implantado aqui na empresa.
Havia deixado ele como segunda opção. Mas acredito para o que eu pretendo ele será a melhor mesmo.

Muito obrigado pela dica. :)

Like Carlos Garcia Navarro likes this

De nada, Rodrigo! Halp é um produto fantástico, gosto muito dele.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you