Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Automation using Jira

Hey, So basically I am trying to automate process for our tickets.


For example Person A does only Provisioning tickets - and I would like to create a rule where only that person gets - all the tickets which are provisioning softwares -

Person B C D work on Support Tickets and i would want them to get assigned Round Robin Support Tickets 


Person E works on only purchase tickets - I would like this but not necessarily need to have it.


So far i have created a simple Round robin support tickets for Person A B C D, however, i want person A to have only those tickets that are provisioning of certain softwares, 

1 answer

Hi @Bilawal nisar and welcome to the Community!

Do have a look at this support article, describing several options (amongst which round robin is one) to assign tickets in a balanced fashion through automation. 

If you have a way to conditionally retrieve the provisioning and other tickets, I guess you should be able to fix your use case.

Hope this helps!

Suggest an answer

Log in or Sign up to answer
Site Admin

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you