Automation with Request Type doesn't work

[Enrico Bosio]

Hi,

I am using Jira Service Management, in particular the Support ticket system.

I want to add an automation where, every time an issue is created, depending on the Request Type of that issue, system automatically assigns a specific Label.

Automation doesn't work and I don't understand why. 

I also added a Re-fetch issue data after the trigger, based on some old discussions here in the Community space, but it didn't solve anything.

Thank you for your help,

Enrico

[Florian Bonniec]

HI @Enrico Bosio 

Does the automation failed or works. What the rule audit say ?

Regards

[Enrico Bosio]

It seems the Re-fetch is the only thing that is working fine: 

The problem seems to be in the Request type, but I don't understand what is wrong. 

I have created several Request types and I want that if the created issues falls into these 2, the trigger applies:

Do you have any ideas? 

Thank you for your help!

[Florian Bonniec]

You may face this issue.

https://confluence.atlassian.com/jirakb/how-to-use-request-type-in-automation-rules-when-language-support-is-enabled-for-a-jira-service-management-portal-1345624050.html

Regards

[Enrico Bosio]

Thank you again for your help.

Unfortunately, that's not my case: we only use a single language in our Jira. Anyway, I tried to follow the workaround, but it doesn't work.

The mistery goes on...

[Enrico Bosio]

@Florian Bonniec I finally found the problem! I don't know why, but Jira doesn't recognize the "Request types" at all. In fact, I used "Issue type" instead of "Request type" and now it works.

Many thanks for your help.

Regards,

Enrico