Hi,
I am using Jira Service Management, in particular the Support ticket system.
I want to add an automation where, every time an issue is created, depending on the Request Type of that issue, system automatically assigns a specific Label.
Automation doesn't work and I don't understand why.
I also added a Re-fetch issue data after the trigger, based on some old discussions here in the Community space, but it didn't solve anything.
Thank you for your help,
Enrico
It seems the Re-fetch is the only thing that is working fine:
The problem seems to be in the Request type, but I don't understand what is wrong.
I have created several Request types and I want that if the created issues falls into these 2, the trigger applies:
Do you have any ideas?
Thank you for your help!
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Thank you again for your help.
Unfortunately, that's not my case: we only use a single language in our Jira. Anyway, I tried to follow the workaround, but it doesn't work.
The mistery goes on...
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@Florian Bonniec I finally found the problem! I don't know why, but Jira doesn't recognize the "Request types" at all. In fact, I used "Issue type" instead of "Request type" and now it works.
Many thanks for your help.
Regards,
Enrico
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