Automation to automatically assign Labels doesn't work

[Enrico Bosio]

Hi,

I am using Jira Service Management, in particular the Support ticket system.

I want to add an automation where, every time an issue is created, depending on the Request Type of that issue, system automatically assigns a specific Label.

Automation doesn't work and I don't understand why. 

I also added a Re-fetch issue data after the trigger, based on some old discussions here in the Community space, but it didn't solve anything.

Thank you for your help,

Enrico

[Florian Bonniec]

HI @Enrico Bosio 

Does the automation failed or works. What the rule audit say ?

Regards

[Enrico Bosio]

It seems the Re-fetch is the only thing that is working fine: 

The problem seems to be in the Request type, but I don't understand what is wrong. 

I have created several Request types and I want that if the created issues falls into these 2, the trigger applies:

Do you have any ideas? 

Thank you for your help!