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Hi im new to JIra, what i want to do is add an automation to where once a ticket has been created it will auto populate the ticket reference number into the summary.... HELP!!!!
Hi @Anth_Burnikell and welcome to the Community!
Sorry to start with a question - but I can't quite imagine why you would want to do that. Everywhere in Jira, when you search for or view and issue, the issue key is displayed by default alongside the summary (in a board, on dashboard gadgets, in quick search, ...). It appears as the clickable link that lets you open the issue, so seems like duplicating information that you already have?
Apart from that, if you still want to do this, it is possible with an automation rule. Use the following parts in your rule:
Hope this helps!
Hi @Anth_Burnikell -- Welcome to the Atlassian Community!
Adding to Walter's thoughts...
What problem are you trying to solve by doing this? That is, "why" do this?
Knowing that may help to community to suggest solution approaches. Thanks!
Hi both, Thank you for your support the reason I wanted to an automation to input the ticket reference number into the summary was that we have build a bot to conduct our reviews that need to be completed when a issue is raised. that been said the way the bot had been create was it uses the summary to check each ticket to see if it had completed the ticket. the easiest fix I could think of was to populate the ticket reference number into the summary to make it unique.
Also I'm very impatient and wanted this up and running ASAP not been a dev i turned to this community..... and you fixed my issue thank you so much