Automation to add the ticket number to the summary once the issue is created

[Anth_Burnikell]

Hi im new to JIra, what i want to do is add an automation to where once a ticket has been created it will auto populate the ticket reference number into the summary.... HELP!!!!

[Walter Buggenhout · Accepted solution]

Hi @Anth_Burnikell and welcome to the Community!

Sorry to start with a question - but I can't quite imagine why you would want to do that. Everywhere in Jira, when you search for or view and issue, the issue key is displayed by default alongside the summary (in a board, on dashboard gadgets, in quick search, ...). It appears as the clickable link that lets you open the issue, so seems like duplicating information that you already have?

Apart from that, if you still want to do this, it is possible with an automation rule. Use the following parts in your rule:

• trigger: issue created
• condition: optional - use this if you only want to do this for some issues, but not all (e.g. only for bugs, but not for tasks or stories)
• action: edit issue; set the value of the summary field to {{issue.summary}} - {{issue.key}}

Hope this helps!

[Bill Sheboy]

Hi @Anth_Burnikell -- Welcome to the Atlassian Community!

Adding to Walter's thoughts...

What problem are you trying to solve by doing this?  That is, "why" do this? 

Knowing that may help to community to suggest solution approaches.  Thanks!

Kind regards,
Bill

[Anth_Burnikell]

Hi both, Thank you for your support the reason I wanted to an automation to input the ticket reference number into the summary was that we have build a bot to conduct our reviews that need to be completed when a issue is raised. that been said the way the bot had been create was it uses the summary to check each ticket to see if it had completed the ticket. the easiest fix I could think of was to populate the ticket reference number into the summary to make it unique.

Also I'm very impatient and wanted this up and running ASAP not been a dev i turned to this community..... and you fixed my issue thank you so much