Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Automation to add the ticket number to the summary once the issue is created

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 10, 2023

Hi im new to JIra, what i want to do is add an automation to where once a ticket has been created it will auto populate the ticket reference number into the summary.... HELP!!!!

1 answer

1 accepted

2 votes
Answer accepted
Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 10, 2023

Hi @Anth_Burnikell and welcome to the Community!

Sorry to start with a question - but I can't quite imagine why you would want to do that. Everywhere in Jira, when you search for or view and issue, the issue key is displayed by default alongside the summary (in a board, on dashboard gadgets, in quick search, ...). It appears as the clickable link that lets you open the issue, so seems like duplicating information that you already have?

Apart from that, if you still want to do this, it is possible with an automation rule. Use the following parts in your rule:

  • trigger: issue created
  • condition: optional - use this if you only want to do this for some issues, but not all (e.g. only for bugs, but not for tasks or stories)
  • action: edit issue; set the value of the summary field to {{issue.summary}} - {{issue.key}}

Hope this helps!

Bill Sheboy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Nov 10, 2023

Hi @Anth_Burnikell -- Welcome to the Atlassian Community!

Adding to Walter's thoughts...

What problem are you trying to solve by doing this?  That is, "why" do this? 

Knowing that may help to community to suggest solution approaches.  Thanks!

Kind regards,

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 10, 2023

Hi both, Thank you for your support the reason I wanted to an automation to input the ticket reference number into the summary was that we have build a bot to conduct our reviews that need to be completed when a issue is raised. that been said the way the bot had been create was it uses the summary to check each ticket to see if it had completed the ticket. the easiest fix I could think of was to populate the ticket reference number into the summary to make it unique.


Also I'm very impatient and wanted this up and running ASAP not been a dev i turned to this community..... and you fixed my issue thank you so much

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events