Automation to add multiple request participants from assets

[Gerrit Wahlers]

If a user creates a ticket and chooses a department, all department managers should be added as request participants.

1 department can contain up to 5 employees in the attribute "manager". (1:n)

Every employee has one linked jira user in the attribute "Jira User". (1:1)

For a single manager, this "edit issue" step is working, but if a department has multiple Managers, i get the error "Inactive User". It seems the syntax of the list is wrong.

I use the edit issue-function with this JSON:

{
"update":{
"Request participants" :[
{
"add": {
"id":"{{#issue.customfield_10294.Manager}}{{Jira User.ID}}{{^last}}, {{/}}{{/}}"
}
}
]
}
}

[Stephen_Lugton]

Hi @Gerrit Wahlers 

Probably a silly question, but have you checked to make sure that one of the managers you're trying to add isn't actually an inactive user?

[Gerrit Wahlers]

All manager´s Jira Users are active. I checked it more than one time.

My guess is that he tries to put in the user [User-ID1, User-ID2, User-ID3] instead of (maybe) [User-ID1],[User-ID2],[User-ID3].

[Gerrit Wahlers]

We can add them all manually.

[Stephen_Lugton]

Have you tried using log action or a comment to see what the smart value {{#issue.customfield_10294.Manager}}{{Jira User.ID}}{{^last}}, {{/}}{{/}} is returning?

[Gerrit Wahlers]

I tried this, but it does not help either:

{"update": {
"Request participants": [
{{#issue.customfield_10294.Manager}}{"add": {"id":"{{Jira User.ID}}"}}{{^last}},{{/}}{{/}}
]
}
}

Source: Add/Update/Remove Request Participants using Automation | Jira | Atlassian Documentation