Automation rule for new issue won't fire -- no conditions and all it does is write to audit

[Greg Bridges]

I originally tried to create a rule based on 'Story' Issuetype but I've found in troubleshooting that even a rule that writes an audit log entry on any issue creation does not fire (that's all that is in the rule...no conditions at all). Is there a known problem with this right now

[Bill Sheboy]

Hi @Greg Bridges  -- Welcome to the Atlassian Community!

For problems with rules, it can help the community give you ideas if you post an image of your rule and of the audit log.  Would you please post those?  Thanks!

And, to check for current incidents impacting the automation rules you can look at these two status pages:

https://status.automationforjira.com/

https://status.atlassian.com/

Best regards,

Bill

[Greg Bridges]

Thanks Bill...I edited my post and did that. TBH there was so little to the rule and nothing was added to the audit so I didn't think it would be very helpful :-)

[Bill Sheboy]

Okay, I tried that simple rule too and it fired, no problem.

Is this a rule within a single project, or a global rule for a specific project?  (You may only do the second kind if you are a site admin.)

And, let's try this:

• Create a rule with a manual trigger that also just writes an audit log entry
• Navigate to an issue, and run the rule from the lightning bolt icon

That should rule out any permissions issues if the rule works.

[Greg Bridges]

Yep, that one worked. I've created both global and project-specific versions of the rule with no success. I'm a Org & Site Admin, so I wouldn't have thought it could be a permissions problem. I even changed the one above that fired from manual to on Issue creation and it didn't fire when I created the issue.

-Greg

[Greg Bridges]

I also added one to fire on Issue Updated and that one fired as well.

[Bill Sheboy]

Okay, that is curious.  If this is still happening I recommend submitting a defect to Atlassian to take a look: https://support.atlassian.com/contact/#/

Once you learn more from them, please post back here so the rest of the community can hear what happened.  Thanks!