Automation for Team from assignee

[Eran Roiter]

Hello everyone,

I’m working on building a complex automation in Jira, and I’d appreciate your guidance.

Here’s what I’m aiming to achieve:

• When the Assignee of a ticket is changed, I want the automation to identify which Team the new assignee belongs to.
• Once the team is identified, I need the automation to update a custom field (customfield_10001, representing the Team) with the correct value.

Any ideas on how to so ?

Thanks everyone ! 

[Lucas Knorr]

Hi @Eran Roiter

the implementation would require several API calls:

First, all teams would have to be looked up: https://developer.atlassian.com/platform/teams/rest/v1/api-group-teams-public-api/#api-public-teams-v1-org-orgid-teams-get

and then you would have to iterate through each team to check the membership of the assignee: https://developer.atlassian.com/platform/teams/rest/v1/api-group-teams-members-public-api/#api-public-teams-v1-org-orgid-teams-teamid-members-post

Automations are unfortunately not really good when it comes to dealing with pagination (I don't know if this is necessary for you).

Do you use Jira Service Management together with Assets?
How many teams and users exist on your platform?
Can you make sure that each user is only a member of one team?