Automation for Jira and custom fields handling keeps changing

[David Loszewski]

Is anyone else having issues with the way custom fields in Automation for Jira is handling?  One week all my custom fields need to be referred to as {{issue.customfield_<number>}} and the next week it won't trigger and I'll have to go back to the field name such as {{issue."New Customer"}} and vice versa.  

[Bill Sheboy]

Hi @David Loszewski 

I am not seeing that symptom for our rules.  Is that a custom field for the instance (company-managed projects) or for a specific, team-managed project?

Other than checking in with your site admin about any recent custom field changes, consider asking the site admin to submit a support ticket to Atlassian: https://support.atlassian.com/contact/#/

They may be able to see something in your instance's logs to clarify what is happening.

Best regards,

Bill

[David Loszewski]

I am the site admin.   I'll submit a ticket.  Thank you.