Automation email is not triggered

[EliasW19]

Hi,

I'm trying to make an email to trigger when an Issue is moved from status "BACKLOG" to "WAITING FOR APPROVAL". 

Workflow:

My rule in Automation:
When: Issue has been moved From status "Backlog" To Status "Waiting for approval"
Then: Send email

When i check the auditlog i can't see that anything triggers when i move a ticket in the kanban board. Not even an error message.

If i don't define the status From-To and leave it blank it works, but that's not an option in this case.

Can you please help me?

[Hana Kučerová · Accepted solution]

Hi @EliasW19 ,

welcome to the Atlassian Community!

Please check the scope of your automation rule, whether is set to the correct project.

Rule details (Information om regel) -> Scope

If you want to do this on one project, there should be Single project option and under it in Projects field your project selected.

[Hana Kučerová]

Also please check the configuration of your kanban board, whether the columns of the board correspond with your statuses (so you are really performing the correct transition).

[EliasW19]

Hi and thanks for your answer.

Yes, the scope is set to the actual project and the Kanban board have the statuses in each column.
--

I'm kind of stuck.

[Hana Kučerová]

Thank you for checking and providing more information... it looks good...

Hmmm, it has to do something with the statuses, if it works, when you remove them.

If you look into issue's history, where the transition has already been made, do you see there the correct source and target statuses?

What if you try to add just one of the statuses to the trigger? Does it work? I'm trying to find out which of the statuses does the problem.

[EliasW19]

I think i have found the issue. No Generic event is triggered on the transition. When i add this as the last Post function it seem to work!

Thanks anyways for your help.

[Jack Brickey]

@EliasW19 , that would certainly do it! I would recommend adding this as the answer to your issue and accepting it so that it appears at the top for future searchers.