Automation - Set Issue Value based on project of a linked issue

Celina Kincaid May 14, 2024

Can someone please help me create an automation rule based on the project of a linked issue?

  • MAIN-123 ticket has a relates to link with ticket CLIENTA-124 and ticket CLIENTB-223.
  • MAIN-123 has a CLIENTS field with checkboxes for each client.

What I would like for the automation rule to do:

  • For MAIN-123, 
    • For the CLIENTS field, check ABC because that is the name of clientA
    • also for the CLIENTS field, check BBB because that is the name of clientB.
  • I understand I will have to define the correlation between project key to client name somewhere.

Can someone help --- MUCH APPRECIATED!

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Bill Sheboy
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May 14, 2024

Hi @Celina Kincaid 

What have you tried thus far to solve this?  If you have a rule that is not working, please post images of the complete rule, the audit log details, and explain what is not working as expected.

If you have not yet started a rule, some suggestions to get you started are:

Please try those sources to get started, and if you run into challenges please post an image of your rule and describe what is not working as expected.

Kind regards,
Bill

Celina Kincaid May 16, 2024

I ended up going a different route.  Thank you!

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