Automation - 'Only include issues that have changed since the last time this rule executed' checkbox

[Humberto Gomes]

Hi

Some of my automated rules are doing nothing. The log says:

I can remember this option, but can't find the box to deselect:

Where is the box?

What I'm doing wrong here?

Humberto

[wwalser]

I'm investigating this. A workaround for the moment: clicking on the text associated with a checkbox is typically sufficient to toggle the checkbox. Try clicking the text then saving the rule. You'll know if worked if the rule starts executing on all relevant issues.

Edit: didn't realise this was for A4J Server. I'll check with that team to see if they have news.

[Humberto Gomes]

Hey,

Many thanks for all updates.

This is not fixed yet:

[SRJIRA-5012] Checkboxes in Automation for Jira became hidden with SR enabled - Product Support (adaptavist.com)

Lastest comment "... hard to fix...."

[Jamie Echlin _ScriptRunner - The Adaptavist Group_]

There is an explanation of the problem here:

https://productsupport.adaptavist.com/browse/SRJIRA-5012?focusedCommentId=405556&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-405556

Anyway, the fix for this should be released on 19 May 2021.

There is a release candidate version if you want to check it fixes the problem in your non-production environments, in a following comment.

[Gyorgy Dani-Rauf]

As a temporary workaround while you are editing the rule and you can't see the radio buttons and the checkbox, turn on the Web Developer Tools (Ctrl+Shift+I or F12) and Inspect element.

<input class="radio" type="radio" name="executionMode" id="jql" value="jql" checked=""> or <input class="checkbox" type="checkbox" name="onlyUpdatedIssues" id="onlyUpdatedIssues" checked="">
and uncheck clip (in Chrome I had to uncheck height and width as well) under element, so you can see the selected values and make the necessary changes.

[Kai Becker]

Having the exact same issue.

• Jira 8.5.9
• A4J 7.26

I can confirm that its still working in our second instance, with the same Jira version but A4J 7.1.16. 

[Humberto Gomes]

Thanks for sharing

[Humberto Gomes]

still not solved by the script runner team.

[Vikas Pandey]

Okay I fixed this for add comment once check box, in comment add action using following script.

<script>
jQuery(document).ready(checkBoxRenderer);
function checkBoxRenderer () {
if($("#iFrameResizer0").contents().find("#addCommentOnce").is(':visible')){
    if($("#iFrameResizer0").contents().find("#addCommentOnce").val()){
   $("#iFrameResizer0").contents().find("#addCommentOnce").css({'clip': 'auto', 'height': '15px', 'width': '15px'});
}else{
//do nothing
console.log('do nothing');
}
  } else {
    setTimeout(checkBoxRenderer, 3000);
  }
}
</script>

 If you are seeing this with other checkboxes too, inspect the element and right click the HTML to copy the selector and replace the script above with existing selector >> #addCommentOnce, on all three lines.

It is breaking because some plugin is pushing clip(0,0,0,0) attribute to check box CSS:

[Humberto Gomes]

Still waiting for the Script Runner fix version

[Humberto Gomes]

Still waiting for the Script Runner fix version.

[alex]

Same issue with Jira 8.5.11, Automation Lite 7.2.1

[Humberto Gomes]

Hi,

Do you have the app:

Script Runner?

[AviGhosh]

Yes, the issue is due to the script runner plugin.

You can downgrade to the scriptrunner version 6.15 to resolve the issue

[Humberto Gomes]

What we know at this moment:

• I'm the JIRA admin. (same problem)
• 2 different browsers tested. (same problem)
• Both with Cache cleared. (same problem)
• Creating a new rule  (same problem)
• Asked to be done by other Jira admin (new laptop, network, browsers...) (same problem)

Versions:

• Automation for JIRA version: 7.2.6
• Jira Server version: 8.5.3

What next?

It's a bug from this version?

Humberto

[Humberto Gomes]

Answer from Atlassian Support:

try the below options:

• Disable and enable the Automation for Jira to check if this resolves the issue
• Clear plugin cache

1. Stop the JIRA instance.
2. Delete JIRA_HOME/plugins/. bundled-plugins and JIRA_HOME/plugins/. ...
3. Restart JIRA.

[Humberto Gomes]

Update:

• Disable and enable the Automation for Jira to check if this resolves the issue
• Clear plugin cache

1. Stop the JIRA instance.
2. Delete JIRA_HOME/plugins/. bundled-plugins and JIRA_HOME/plugins/. ...
3. Restart JIRA.

Did NOT resolve the issue.

[Humberto Gomes]

Update:

The issue is not solved.

Steps performed:

Set up JIRA in Safe Mode (disabling all rules)

 - Enable Jira Automation - Box is there

 - Enable all other apps, one by one, and testing always between enabling.

    Box disappears when enabling Time To SLA app.

Safe mode again.... same procedure...

 Box disappears after enable Time Status app.

Safe mode again... same procedure...

Box disappears after enable Plans (old portfolio app)

Safe mode again... same procedure...

Box disappears after Excentia app.

The behaviour is not the same, so sent to Atlassian the report and zip file.

Waiting for new troubleshooting steps.

Humberto

set up JIRA in Safe Mode using the MAnagem apps menu, 

[Jack Brickey]

Has Support responded to your updates?

[Humberto Gomes]

Update:

Issus is not Solved.

Steps performed:

• backup Jira
• backup automation rules (export all rules )
• uninstall A4J
• ensure the plugin cache is cleared by following the below steps:
  Stop the JIRA instance.
  Delete JIRA_HOME/plugins/.bundled-plugins and JIRA_HOME/plugins/.osgi-plugins ( just these two folders!)
  Restart JIRA.
• Reinstall A4J latest version 7.2.8 again.

Some notes:

- Backup Jira is only for just in case...

- Backup Rules did but not needed to import.

[Jack Brickey]

Thanks for keeping this thread updated @Humberto Gomes . This sure seems to be an ugly bug. 🤔

[Humberto Gomes]

There is a temp fix (already done here).

Go to Safe Mode. (full safe mode)

Enable AFJ.

  active/deactivate the box  (it's available) as your need.

Back to normal setup. 

  the box will be available again but isn't configured.

The box still not visible for new rules and we can't go to "safe mode" every time.

[Jack Brickey]

🤮🤮🤮🤮

[Humberto Gomes]

For now, with more tests, looks like the issue is in the app: Script Runner from Adaptavist

Starting with version 6.16

My findings:

ScriptRunner version 6.14 - No issue in A4J

ScriptRunner version 6.15 - No issue in A4J

ScriptRunner version 6.16 - issue in A4J

ScriptRunner version 6.17 - issue in A4J

ScriptRunner version 6.18 - issue in A4J

ScriptRunner version 6.19 - issue in A4J

ScriptRunner version 6.20 - (latest version available) -  issue in A4J

[Kai Becker]

Can confirm that. The instance on which it still works uses ScriptRunner 6.05. None working instances uses ScriptRunner 6.16

[Humberto Gomes]

Update:

Case raised to ScriptRunner owner:

"Thanks for reaching out to Adaptavist Support!
We are sorry you are experiencing this issue. There is a fixed Bug report for this here: SRJIRA-5012. It is currently in 'Awaiting Release' Status, meaning the Developers are finalizing the fix for public release."

[John Funk]

Hola Humberto - it's probably not there because you are not a Jira Administrator and the rule is a multi-project or global rule. You can get an Administrator to update it to uncheck the box,

[Humberto Gomes]

Hi,

I'm the Jira Administrator.

[John Funk]

Are you using the Free Lite version or the Paid Version? 

[Humberto Gomes]

Paid one.

[John Funk]

I would definitely open a support ticket with Atlassian.

Please post the resolution back here so we can close this one out. 

[Hana Kučerová]

Hi @Humberto Gomes ,

yes, I think this is the right place. The checkbox is missing, but I believe it should be there.

If you try to delete the trigger and add it again, does the checkbox appear?

[Jack Brickey]

Or try adding a new rule

[Humberto Gomes]

New Rule:

Same Problem

Already done:

Browsers: Chrome, Edge

All with clear Cache.

No results.

[Jack Brickey]

This seems to be a duplicate and yet under a different member - Jira-Automation-Only-include-issues-that-have-changed-since... 

[Humberto Gomes]

Yes, it's duplicated.

Now I can understand why could not see/find the first one.

Humberto

[Jack Brickey]

can you try to add a new rule just as a test to see if the checkbox is there?

[Humberto Gomes]

Already done. Same issue. the box is not there.

[Jack Brickey]

thanks for the update. seems like it is time to reach out to the Atlassian for support 

[Jack Brickey]

p.s. I have inquired thru my other connections seeking other Server A4J users to see if anyone is experiencing this. Maybe they will chime in here FWIW. 

[Hana Kučerová]

Hi @Humberto Gomes ,

I've just tested it using AfJ 7.2.6 and Jira Software 8.8.0 and I was able to use the checkbox. So it seems to me it is not connected to the latest version. As the others said - it will be the best to reach out to the Atlassian, it is really strange.

[Bill Sheboy]

Hi...  Did you notice that the radio buttons immediately above, for other options, also appear to be missing on that view?