Automation Module- error during transition issue

We are using Automation Module Version: 2.0.1 in our JIRA Service Desk 3.1.9. Unfortunatelly we receive error everytime when try to make any action. For example: "Transition issue - Transitioned to workflow step with id IT: Service Desk- INC / SR|||71. Fields set: ''"

The error: "It seems that you have tried to perform a workflow operation (START WORKING) that is not valid for the current state of this issue (IT-604). The likely cause is that somebody has changed the issue recently, please look at the issue history for details."

Could you advise?

1 answer

This widget could not be displayed.

automation error.JPG

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 9 hours ago in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

27 views 1 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you