I have requirement to remove a user from watcher list from a bulk of ticket's. Created a automation and selected schedule event then under new rule choose manage watchers and placed user name under remove user field and saved the automation. when i click on run rule it showing rule was success but user still visible on watcher list. can you please help me out how to resolve the issue. Thanks
Automation works if we check "Remove all existing watchers", but not working for a single user.
Interesting... I just checked a company-managed and a team-managed project, and changes to watchers no longer appear in the history. I am fairly certain this is a change in behavior. Regardless of that...
I recreated your rule in a team-managed project (next-gen) and it worked for me to delete a specifically named watcher, and leaving the rule actor as Automation for Jira. I believe changing watchers for team-managed projects requires at least project admin permission.
My JQL for the scheduled rule checked:
project = myProject AND watchers > 0
What JQL are you using, and who is the rule actor?
Just following up to ask if this is a team-managed project. If so, it appears that only project-admin (or higher) permissions can remove the watcher at this time: https://jira.atlassian.com/browse/JSWCLOUD-18480 I did not notice this in my test as my permissions were site admin.
If you have at least project admin permission, consider changing the rule actor to yourself and see how that helps. Thanks!
Hi @Bill Sheboy No, it was a Next-Gen project. I created the automation and the actor, owner both are on my name, and I have full access to the instance as I'm the Organization Administrator. I'm not sure what the problem was last year, but it didn't function. However, it is now working tested few min back on next-generation, team-manager, and company-managed projects. Perhaps there was a Glitch at the moment. Thank you very much for your help and support.
Hi @Claudio Gonzalez Thanks for info, I felt same but the automation was written on Next-Gen project. Don't know where to check the permission, on access tab i have given admin rights to my email and over automation changed actor as my email then too it is not working. I think if issue relates to permission then it would have thrown an error but here automation showing as success. Exactly don't know what could be the issue can you please suggest any alternate way to remove user. Thanks
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