Automation - Create new issue and copy attachment from trigger issue

philipf
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May 22, 2024

In jira cloud I have 

- Two ticket types (pre-approval, and expense approval)

- They are on the same workflow

- What I would like is for when a pre-approval ticket is approved, it automatically generates a reimbursement ticket. So I used a the trigger 'then create new" to create the new ticket copy fields from trigger issue, and what I am trying now to do is copy the attachment from the trigger issue.

Which is not working since attachments is a required field, and the automation is failing since saying no attachment.

Is this because the ticket is created before the fields are set, and thus no attachment. I am not sure this is it since the other fields whicha re copied from the trigger are not kicking back errors.  

Any thoughts on how I can get the workflow to work with adding attachments so doesn't fail. 
Jira 1.pngScreenshot 2023-10-05 152810.png

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Kalyan Sattaluri
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May 22, 2024

Hello @philipf 

Is "Attachment" a required field when creating your "reimbursement ticket"?

If so, that is a problem.

We cannot create Issue and add attachments at the same time.

You have to create the issue first and then using the created issue key, make a send web request call to add the attachment endpoint..

So there is no work around I am aware of.

You can relax the reimbursement ticket requirement, that is, attachment is optional, but handle it in a workflow later, that is, unless there is an attachment, you cannot proceed the issue to next stage etc..

Hope it helps, Thanks.

 

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