Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automatically create a ticket in JIRA software from Service Desk

Hi, 

We are looking at moving our legacy system to JIRA for our customers.

What we want to do is to eliminate double work. The idea is a customer adds a service desk ticket and once in a status "Approved" it will automatically create a JIRA software ticket in a certain project. e.g Propeller Changes. We can then manage this via kanban or sprint.

Is this possible? From the service desk, we would need a summary to stay the same I believe. 

 

I know there is something with JIRA service Desk automation or would it need a API/Webhook?

 

Please let me know the best way to approach this :) 

 

Thanks, 

 

Rav

2 answers

1 accepted

0 votes
Answer accepted

Hi,

Atlassian announced last week that the App "Automation for Jira" will be integrated in Jira cloud. This app will give alot of oppurtunities to automate certain tasks which otherwise needed an App to accomplish.

If you don't need a solution right away I would keep an eye on this.

Hi Alex, 

 

Thanks for this, will keep an eye on this.

 

Is there any other solutions, e.g. automation in JSD?

for a short term fix

Hi Ravi,

As Per Löfgren said, I would install Automation Lite for Jira.  Just for now its a separate paid App.

Simplest way to solve this is using an Automation tool.
Try "Automation Lite for Jira".
Very simple and good enough for most cases.
Atlassian recently purchased the tool so anything you implement will not be in vain.

Cheers

Per

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you