Automatically add request participants on SD ticket creation

Hi

I'm trying to automatically add Request Participants to Service Desk ticket on creation.

I tried both SIL script and Groovy script in post function but nothing worked. The idea is I have 3 custom fields where customer may select up to 3 approvers for the ticket and I want to be able to add them to the ticket as Request Participants. Here is what I tried.

SIL version:

// Add approvers to request participants
string approver1 = customfield_11600;
string approver2 = customfield_11601;
string approver3 = customfield_11602;
string[] participants;
//add approver1
if (!isNull(approver1)) {
        participants = arrayAddElement(participants, approver1);
}
//add approver2
if (!isNull(approver2)) {
        participants = arrayAddElement(participants,approver2);
}
//add approver3
if (!isNull(approver3)) {
        participants = arrayAddElement(participants,approver3);
}
//set request participants
if (arraySize(participants) > 0) {
        customfield_12800 = participants;
}

Groovy version (I tried adding only 1 approver in groovy version):

import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.IssueManager
import com.atlassian.jira.issue.index.IssueIndexManager


def customFieldManager = ComponentAccessor.getCustomFieldManager()
def requestParticipantsField = customFieldManager.getCustomFieldObject("customfield_12800")
def approver1Field = customFieldManager.getCustomFieldObject("customfield_11600")


ArrayList<ApplicationUser> applicationUsers = new ArrayList<ApplicationUser>()
applicationUsers.add(issue.getCustomFieldValue(approver1Field))
issue.setCustomFieldValue(requestParticipantsField, applicationUsers)

Please point what I am doing wrong here. Working code example is highly appreciated.

1 answer

1 accepted

This widget could not be displayed.

What actually worked for me is the following groovy script

ArrayList allApprovers = new ArrayList();
allApprovers.add(approver1User);
allApprovers.add(approver2User);
allApprovers.add(approver3User);

def customFieldManager = ComponentAccessor.getCustomFieldManager();
def changeHolder = new DefaultIssueChangeHolder();

def requestParticipantsField = customFieldManager.getCustomFieldObjects(issue).find {it.name == 'Request participants'};
requestParticipantsField.updateValue(null, issue, new ModifiedValue(null, allApprovers), changeHolder);
 
issue.store();

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

551 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you