Is there a way I can configure the JIRA that during the move of a ticket, a predefined comment could be added to the ticket automatically?
Hi @Yihai Zweifel , I assume when you say Move of a ticket you mean a transition between status's.
If you are using Jira Cloud this could be handled via an Automation Rule.
From here as you move the Tickets per your trigger it should load the comment.
Hope this helps.
I should also mention there is an alternate solution here where someone asked a similar question already https://community.atlassian.com/t5/Jira-questions/Automatically-add-a-comment-to-jira-issue/qaq-p/454647
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@Jay thank you for this, it helped me with my similar issue. I combined this with if/else-if conditionals and smart values and was able to pull in a very customized and useful comment on transition!
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Hi @Jay
How do you do this if you do not want the comment to be predefined and you want to make the user add a comment when the issue is transitioned?
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