Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automatic issue creation Edited

When employee sends email to all staff from outlook, system automatically creates issue on jira.

I know that we can configure e-mail on project for automatic issues.

BUT project e-mail is service-desk@***.** but employee sends e-mail to everybody@***.** 

How can I find why does it create issue?

1 answer

1 accepted

0 votes
Answer accepted
edwin vasquez Community Leader Jan 16, 2020

Hello Jamil,

Is service-desk@***.** a member of the everybody@***.** distribution group? if so, it will receive a copy of the email as well and therefore create a ticket.

Does this answer your question?

@edwin vasquez 
I already check this but  service-desk@***.** isn't member of everybody@***.**.

edwin vasquez Community Leader Jan 16, 2020

are there any groups that service-desk@***.** is a member of that may be members of the everybody@***?

edwin vasquez Community Leader Jan 16, 2020

If not, I'd do a mail trace for email sent from that user to Service-desk@*** to see how/why its being delivered.

@edwin vasquez 
and there aren't any groups of service-desk@***.** which can be member of everybody@***.**
Sir can I find from atlassian-jira.log file how does it create issue?

@edwin vasquez 
Thank you very much!
I found it.

edwin vasquez Community Leader Jan 17, 2020

Fantastic news!

Curious, what was the issue?

@edwin vasquez 
When customer sends e-mail to everybody@***.** helpdesk@****.**  catches e-mails also.
We should remove helpdesk@****.** from everybody@***.**.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you