Automatic hints when raise an issue - how to?

Hi All,

we'd like to implement this feature: when starting to write an issue summary there will be show up some similar issues/hints. Exactly like here in this forum or in Atlassian Support.

Is it possible to introduce it in our JIRA? We have a system helpdesk project with 10000+ issues.

Thanks in advance,

Rumi

2 answers

1 accepted

0 votes

I'd also take a long look at Jira Service desk, as it has this feature off-the-shelf as well as other stuff I think you might find useful from your other questions!

what do you mean?

A lot of people try to use Jira as a helpdesk or service desk and get quite close, but not quite as close as they'd like. Atlassian have been working on a system that meets many of the needs of a Service Desk.

One of the things this new product does is suggest links to documentation and answers as people start typing a new service request in.

A couple of your other questions seemed to me to be suggesting that you'd like some of the other features in there as well (meta status, and simplified entry for users were the two that sprung out), but I might well be projecting my own thoughts on how it could be used on to your questions (in which case, I apologise)

Have a look at https://www.atlassian.com/software/jira/service-desk if you think you might be interested in it.

thanks for the hint!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,789 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot