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Automate knowledge base articles from JIRA Service Desk

Is there someone that has automated creation of knowledge base articles upon a transition or in some other way?


My UC is:

When issue is in transition from one status to another as an Agent in JSD

Then Create a KB-article (How-To, Troubleshooting...) in the connected KB space in Confluence.

2 answers

1 accepted

2 votes
Answer accepted
Danyal Iqbal Community Leader Feb 14, 2018
  1. Fire a new custom event in the postfunction for this transition.
  2. Catch this event in your custom Listener.
  3. Extract issue from event .
  4. Perform your logic.
  5. Create KB- article in confluence with the REST api

Thanks @Danyal Iqbal, I will figure out a solution for this.

Hi @Fredrik Ivansson Flinta,


so you need to automate the creation of the page in your linked knowledge space or you also need to collect information of the issue filling this page?

Not necessary all content from issue, I would like to automate publishing of the final answer in the KB together with the description.

I think I have to go on Danyal's answer and suggestion below to achieve that.

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