Auto search on request forms

[Paul Cudina]

Setting up knowledge base articles in Confluence so they display to end users when raising 'incident and requests' only. The default searches the knowledge base against ALL requests. Can I set the default to NO for all in one foul swoop rather than change them individually to NO as this would be rather tedious.

[Brant Schroeder · Accepted solution]

Paul,

  Unfortunately you have to make the change on each request type for searching KB and labels. I agree it is tedious but hopefully changes do not occur very often.  

[Paul Cudina]

I thought that would be the case. Cheers Brant.