Auto assign ticket to agent on comment or reply

Currently we use the Spiceworks helpdesk but are considering migrating to JSD.  In spiceworks, with the check of a box, we can assign an issue to an agent when that agent makes a comment or replies to a ticket.  Can this be done in JSD?  I do not see a way to accomplish this in the automation section of project administration.  

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0 vote
Steven Behnke Community Champion Dec 05, 2016

Are you using JIRA Server or JIRA Cloud? smile

On JSD Cloud you can add "automations" (personalized rules triggered by some events), via the gui you can setup: when "comment added" if (conditions) then "edit issue: assignee='Mr. Pink' "

It doesn't look like that option exists for JSD on prem.

What about having the ability to assign to a specific user if a comment contains specific text?  For example, Spiceworks has what they call "Ticket anywhere" commands.  I could reply to a ticket via email, and do:

#assign bob

which would assign the ticket to Bob.  Is there a way we could do this within Jira?

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