Currently we use the Spiceworks helpdesk but are considering migrating to JSD. In spiceworks, with the check of a box, we can assign an issue to an agent when that agent makes a comment or replies to a ticket. Can this be done in JSD? I do not see a way to accomplish this in the automation section of project administration.
It doesn't look like that option exists for JSD on prem.
What about having the ability to assign to a specific user if a comment contains specific text? For example, Spiceworks has what they call "Ticket anywhere" commands. I could reply to a ticket via email, and do:
which would assign the ticket to Bob. Is there a way we could do this within Jira?
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