Currently we use the Spiceworks helpdesk but are considering migrating to JSD. In spiceworks, with the check of a box, we can assign an issue to an agent when that agent makes a comment or replies to a ticket. Can this be done in JSD? I do not see a way to accomplish this in the automation section of project administration.
It doesn't look like that option exists for JSD on prem.
What about having the ability to assign to a specific user if a comment contains specific text? For example, Spiceworks has what they call "Ticket anywhere" commands. I could reply to a ticket via email, and do:
which would assign the ticket to Bob. Is there a way we could do this within Jira?
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot