Auto add organization in customer portal with script

[Christoph Schmitz]

Hello,

is it possible with scripting (we run scriptrunner) to auto add an organization even if the customer selects private request? So the scripct should check wether the issue is created via portal and by a customer and if private request is accidently chosen it should select i.e. the first organization an share it with this.

So basically the script should "disable" the creation of private tickets by customers.

[Christoph Schmitz]

Another solution would be, if someone knows whether the "Share with organization..." (all cusotmers are grouped within organizations in our system) is the preselected standard choice or not. If the "Share with organization..." choice is in all cases the pre-selected one i can just disable the "Private request" in the dropdown menue by CSS.