Attachments to comments


there are several ways to comment on issues. I have the Problem that when I attach an attachment to comments, which I send by e-mail, the recipient only gets a download link in his message, which does not work. The only way I can sent the attachment is by clicking the action button directly on an attachment and klick on “send to email”. But by this way I can only send one attachment at a time.

Can anybody tell me what might be wrong with attachments?

Thanks and regards

1 answer

0 votes
Brian Cohen Atlassian Team Nov 20, 2017

Hi Marek,

Based on your description it sounds like your Jira is working normally. Jira does not send attachments in notification emails as this would add significant overhead to the system.

If you are looking to expand the functionality of Jira email notifications I would recommend looking at a plugin for Jira such as the Enterprise Email Handler for Jira (JEMH). This plugin has extended support for adding images inline into email notifications.

Hope this gets you set in the right direction!

Best regards,

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot