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Attachment Validation Error for a 16kb regular text file???


I can't attach a simple 16 kb textfile to an issue I create, as user for our Servicedesk system. I get the Attachment Validation Error message each attempt.

I get the same error for other files too, for the first time ever but the abov e exaple was the simples most innocent filtype I could think of to test what's wrong. But I can't figure out what has changed. Why can't I upload attachments.

The files are located locally in a secondary disk D: regular local folder. No long filenames or paths are used. It is not locked nor encrypted.

I use the default Jira Servicedesk Create Issue view.

Where should I start looking for what's wrong?



1 answer

0 votes

What exactly are the error messages you get?

The exact error message was "Attachment Validation Error"

But I was helped by my own IT dept.

They suggested that I log out and back in to Jira wich helped.

But I don't understand why I was allowed to create and edit issues but not to upload attachments to issues?

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