Assigning to Developer


Does the developer have to be a JIRA Service Desk Agent in order to be assigned a task to work on? Our license only allows for 3 JIRA Service Desk Agents but we have more developers than that. Ideally we would like the service desk agent to be able to assign the issues to the developers. 


3 answers

This widget could not be displayed.

bump. Please, can anyone assist. 

This widget could not be displayed.

Sadly no.... 

You might want to see for more information. 

In my case, we were trying to work around this by having separate projects for the Service Desk and Development.   Then when a service desk request became a development issue, it would be 'moved' to the development project. 

Unfortunately, the notification scheme doesn't work well for this.  If you move an issue from an SD project to a normal project , there appears to be no notification to the customer and the issue just disappears from the customer's portal.  Not ideal. 







This widget could not be displayed.

JIRA Service Desk has a new Price model  If you want assign issues to developer role, this people must agent service desk. 

Jeff White solution is fine but when you move the issue to the JIRA Project you lost the id and the user customer portal can not show the issue status.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

130 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you