Assigning issues without having to open ticket

Hi, in our Unassigned issues queue, is there a way to just add an "assign to" type dropdown column to quickly assign tickets?

Opening the ticket and assigning time could be cut in less than half if we didnt have to open it.

 

Thanks,

Nathan

2 answers

0 vote

like post function when an issue of type x comes in.. sure.. edit workflow add postfunction? :)

0 vote

You can use Kanban board where you can add assignee from quick view of the issue when you click on a perticular issue. I think this would be easiest way to do that without any custom configurations.

Hi guys, thx for the answers. Will be sure to give them a go next week when I get back to the office and get back to you...

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