For now, all emails sent to firstname.lastname@example.org create a issue in JIRA. But is it possible to setup in a way that -
this is to solve an problem where someone does not have to spend time and look through all records to know which user to assign depending on the department / function they are from. This will help in automatic assigning.
Out of the box i would say NO.
I tried looking for a plugin but came up empty handed.
So at the moment it is not possible for as far as i know.
However it probably can be done with custom development.
Another solution could be to integrate JIRA servicedesk and let your users create their issues with that.
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