Assigning a ticket based on email address it was sent to


For now, all emails sent to create a issue in JIRA. But is it possible to setup in a way that -

  1. emails sent to also creates a ticket and assign to user A, and 
  2. emails sent to creates a issue and assign to user 1?

this is to solve an problem where someone does not have to spend time and look through all records to know which user to assign depending on the department / function they are from. This will help in automatic assigning.

1 answer

Hi Pranitha,


Out of the box i would say NO.

I tried looking for a plugin but came up empty handed. 

So at the moment it is not possible for as far as i know.

However it probably can be done with custom development.

Another solution could be to integrate JIRA servicedesk and let your users create their issues with that.  




Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

812 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you