Assigning a ticket based on email address it was sent to

Hi,

For now, all emails sent to info@xyz.com create a issue in JIRA. But is it possible to setup in a way that -

  1. emails sent to abc@xyz.com also creates a ticket and assign to user A, and 
  2. emails sent to 123@xyz.com creates a issue and assign to user 1?

this is to solve an problem where someone does not have to spend time and look through all records to know which user to assign depending on the department / function they are from. This will help in automatic assigning.

1 answer

Hi Pranitha,

 

Out of the box i would say NO.

I tried looking for a plugin but came up empty handed. 

So at the moment it is not possible for as far as i know.

However it probably can be done with custom development.

Another solution could be to integrate JIRA servicedesk and let your users create their issues with that.  

 

Regards,

Dave

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